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FAQs

Pricing Questions

Q: How much are t-shirts?

Our shirt prices are set by the artist selling the design. Prices can vary from $19-$35 USD for t-shirts.

Q: How much are hoodies?

Our shirt prices are set by the artist selling the design. Prices can vary from $29-$45 USD for hoodies.

Sizing Questions

Q: Do you have a sizing chart?

Yes. You can view it here. There are instructions on how to measure a shirt you already own to see how you fit within our sizing. Most of our products are 100% preshrunk cotton or a cotton/polyester blend. The men’s styles run very true to size, the ladies tend to run 1-2 sizes small.

Q: I don’t understand your sizing chart.

If you take a look at our sizing page found here, there are instructions on how to measure a shirt you already have to see how you would fit within our sizing chart. If you lay your shirt flat and measure as shown in the diagram, you should be able to find something very close on our chart that will work for you. Remember, the measurements in the charts are for the shirt, not the person that is meant to wear it.

Q: How do I know what my size is?

You can view our sizing chart. There are instructions on how to measure a shirt you already own to see how you fit within our sizing chart. Most of the feedback is that our unisex/guys tees are fairly true to size and the ladies tees run about a size smaller than normal. Leggings are ladies sizing and run 1-2 sizes smaller depending on desired fit. Most items are 100% preshrunk cotton or a cotton/polyester blend.

Order Questions

Q: How do I cancel my order?

If you want to cancel your order, please click here and follow the steps.

Q: How do I change my order?

If you want to change your order, please click here. If your order hasn’t shipped yet, we will do our best to accommodate your change..

Q: I put my email/address in wrong, can this be corrected?

We use USPS’s address verification for domestic and APO orders. However if you see something about your shipping address in your confirmation email that is different from your shipping address as you know it, let us know.

We take fraud prevention seriously, so we will not send your order to a completely different address. If you are paying with PayPal, make all applicable changes to your shipping address in your PayPal account prior to placing your order.

If you need to make a major change to your address, alert us immediately and we will cancel your order and refund your purchase price plus shipping. Email shipping@sunfrogshirts.com.

If we ship your shirt to the address you provided and it comes back to us, we will process it as a return and refund your money less the shipping costs.

Shipping Questions

Q: Can I track my order?

Our shirt prices are set by the artist selling the design. Prices can vary from $19-$35 USD for t-shirts.

Q: How long is it going to take?

We now have New shipping Options! Since we print shirts to order, and want to ensure that you receive the best quality possible, printing times can vary based on the current order volume and the shipping option selected.

Domestic Orders Only (Delivery estimates include print times)

  • Economy – Delivery: 6-10 Business Days
  • Premium – Delivery: 5-7 Business Days
  • Express – Delivery: 3-4 Business Days

International Orders

Economy: 3-5 business days (print time only) **Final delivery can take 2-6 weeks through your local post.

You will receive a shipping confirmation email at the address you provided which will contain a tracking information.

Q: Am I able to change my shipping after placing an order?

We cannot change the shipping method selected after an order has been placed. If you need to cancel your order, please click here.

Q: Having problems with Tracking?

Once your order ships, you will receive a tracking number via email. It can sometimes take up to 24 hours for your tracking number to become active. You can locate your tracking number here.

Can’t Find A Shirt

Q: I saw a shirt on facebook but can’t find it now…

Try limiting your search to less than 2 words. Often times vague searches will return a wide variety of shirts. If you still can’t find it, contact us and we’ll locate it for you.

Q: I saw a shirt on facebook but can’t find it now…

Try limiting your search to less than 2 words. Often times vague searches will return a wide variety of shirts. If you still can’t find it, contact us and we’ll locate it for you.

Returns & Exchanges

Q: How do I return or exchange my shirt?

We accept all returns and exchanges within 30 days for a U.S. domestic order and 90 days for a Non U.S. international order. You can submit a request using your account here: Order Status. You will need your email and security key (found on your order confirmation) to access this page.

Exchanges can be performed one time per item ordered. Please call or email us for additional information.

For returns, we will process a refund for the original price of the shirt, not the shipping costs we paid to get it to you, as quickly as possible. Refunds typically take 3-5 business days to process once we have issued them.

Discounts & Wholesale

Q: Do you have discounts for large orders?

No, we do not discount for large orders. However, if you are looking for wholesale printing, we do offer that service. You can contact our wholesale department here.

Q: Where do I find a coupon?

Coupon codes and promotions are subject to availability and changes. If you have a coupon code, during checkout click on “Have a Coupon?” and enter the code. Click “Apply” and you’re good to go!

Payment Questions

Q: What payment options do you accept?

Our checkout system accepts all major credit cards and Paypal as payment options.